Last updated: 01/08/2025
Who we are
Volt Transport Pty Ltd (“Volt Transport”, “Volt Logistics”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect personal information including but not limited to:
- Full name, address, date of birth
- Contact details (email, phone number)
- Driver’s licence and proof of identity
- ABN, bank account, and insurance details (for contractors)
- Employment history or driving experience
- Location data (via our Volt AI app for delivery routing)
- EV hire preferences and vehicle usage data
- Payment and transaction history
2. How We Collect Your Information
We collect information through:
- Online application forms
- Contract and agreement submissions (e.g. RTO contract)
- In-app usage of Volt AI (GPS, shift logging, delivery confirmations)
- Website interactions (e.g., contact forms, chatbots)
- Communication via email, phone, or SMS
3. Why We Collect Your Information
We collect and use your information for purposes such as:
- Processing driver applications and EV hire agreements
- Managing deliveries, shift rosters, and route optimization via Volt AI
- Paying drivers and tracking their earnings
- Maintaining safety, compliance, and insurance obligations
- Communicating with drivers and customers
- Improving our website, services, and app functionality
- Meeting legal, regulatory, and contractual obligations
4. Disclosure of Personal Information
We may disclose your information to:
- Our employees, contractors, and delivery coordinators
- Insurance providers and vehicle financing partners
- Third-party service providers (e.g. payment processors, cloud services)
- Government authorities or law enforcement when required by law
- Other parties with your consent
We do not sell or rent your personal information.
5. Use of GPS and Location Data
When using the Volt AI app, we collect location data to:
- Track deliveries in real-time
- Optimize delivery routes
- Verify Proof of Delivery (POD)
- Provide support and maintain driver safety
You may disable location services at any time, but this may affect app functionality.
6. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Information is stored securely on encrypted servers in Australia or trusted third-party platforms.
7. Access and Correction
You may request access to the personal information we hold about you, and request corrections if it is inaccurate or out of date. Contact us at the details below.
8. Cookies and Analytics
Our website may use cookies and analytics tools (e.g., Google Analytics) to improve site functionality and user experience. You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our website and app may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Last updated” date at the top.
11. Contact Us
For questions, concerns, or access requests, please contact:
Volt Transport Pty Ltd – Email: info@voltai.com.au